... organizations should not treat crises solely as threats but also as potential catalysts for employee growth and resilience. Originality/value While crisis strength has been linked to negative outcomes for hospitality employees, this study extends the literature by examining its double-edged effects...

... to influence their perceptions of organization DEI authenticity and corporate social responsibility (CSR) through resilience. Findings Hospitality firms’ DEI efforts were associated with varying outcomes, including higher profit margins but lower customer satisfaction, while guilt weakened the impact...

... in the hospitality industry of Pakistan. This research also addresses the significance of psychological (resilience) and social factors (friendship prevalence) as moderators of the relationship between workplace hazing and moral disengagement. Design/methodology/approach Using a multirespondent strategy...

...., 2021). Great Resignation COVID-19 Workforce management Resilience Employee-centered approaches Turnover The Great Resignation, also known as the Big Quit or the Great Attrition, captures the higher-than-normal quit rate among American workers since 2021 (Cook, 2021). This trend...

... with an emphasis on the three-way interactions between job stress, fear of COVID-19 (FC) and resilience. A sample of 243 US restaurant frontline employees participated in this study. PROCESS macro was used for hypothesis testing. The COVID-19 pandemic brings high levels of uncertainty and threats...

... of COVID-19. © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Risk Resilience Hospitality Crisis management Disaster management COVID-19 Third, these codes were then organized into thematic categories by drawing linkage among the initial topic...

... management, marketing mix, operation process and external relations to maintain competitiveness during difficult times. A model of hotel resilience was developed based on the findings. Innovation was imbedded in the responsive measures throughout these areas. Managers’ selection of coping measures...

... of the industries severely impacted by the COVID-19 pandemic. It is vital to comprehend how to help the workforce in this service sector grow resilient through such a crisis. This paper aims to unpack the role of employer event communication in promoting hotel workers’ resilience. The data were garnered from...

... emerged from the data analysis, namely, contingency planning and crisis management, resilience and impact on GM roles, the impact on hotels’ key functional areas and some GMs’ suggestions for the future of luxury hospitality. This study generates empirical data that inform contemporary debates...

... of the academic literature on the circular economy, natural capital and resilience by tourism and hospitality scholars and to examine how a number of companies and industry bodies within the tourism and hospitality industry have used these concepts in their business operations and development plans...