...–practice divide. Design/methodology/approach The author synthesizes and extends the literatures of services marketing, general marketing and hospitality management through a systematic literature review. A conceptual model is created to illustrate the challenges related to theory development...

...Songshan (Sam) Huang; Xuequn Wang This study aims to provide a timely review of the COVID-19-related empirical research published in 19 quartile one (Q1) and quartile two (Q2) tourism and hospitality journals in social science citation index (SSCI). A total of 407 COVID-19-related...

..., technology and policymakers. Findings Results show that over half of the reviewed articles are carried out from the perspective of customers, while those of suppliers, technology and policymakers are less discussed. The unbalanced number of articles reveals an evident mismatch between the supply...

... rights only This study aims to provide an up-to-date theoretically based qualitative review regarding the “high-performance work systems” (HPWS) approach in the area of the tourism and hospitality management. The aim is to classify the so-far studies between those that examine the general “black...

...Rob Law; Davis Ka Chio Fong; Irene Cheng Chu Chan; Lawrence Hoc Nang Fong Purpose This paper aims to comprehensively and systematically review the state of customer relationship management (CRM) research on hospitality and propose future research agenda. Design/methodology/approach All...

... were reviewed. A multi-stage process was used to code and analyze each article by two analysts independently to ensure objectivity and accuracy. Two more researchers were involved in discussion to resolve differences in coding. The analysis resulted in five distinctive meta-themes, grounded...

...Xinyuan (Roy) Zhao Xinyuan (Roy) Zhao can be contacted at: zhaoxy22@mail.sysu.edu.cn 18 02 2015 04 06 2015 11 08 2015 26 12 2015 31 01 2016 This review aims to summarize previous research on work–family relationships in the tourism and hospitality contexts...

...Rob Law; Dimitrios Buhalis; Cihan Cobanoglu Purpose – The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design/methodology/approach – Based...