...Heesu Han; Jing Li; Hayeon (Hailey) Choi Purpose This study aims to examine how active seniors (aged 50–70) perceive and engage with serving robots in restaurants, focusing on how perceived coolness influences their co-creation experience ( CCE ), subjective well-being and revisit intentions...

...) on memorable experiences and revisit intention mediated by cognitive and emotional responses. Design/methodology/approach This study has used an exploratory sequential mixed methodology research design to operationalise this research. Study 1 uses qualitative in-depth interviews to explore the proposed...

...Hanqun Song; Huijun Yang; Erose Sthapit Purpose Using cognitive appraisal theory, this study aims to propose and test an integrated framework – comprising robotic service quality, robotic service authenticity, customer existential authenticity and customer revisit intention – on diners...

... Service quality Brand equity Brand identity Social interaction Revisit intention In the hotel industry, like in other intensely competitive industries, brand equity not only determines labour force job satisfaction but also influences customer evaluation of hotel reputation and loyalty (Lai...

...Aliakbar Marandi; Misagh Tasavori; Manoochehr Najmi Purpose This study aims to use big data analysis and sheds light on key hotel features that play a role in the revisit intention of customers. In addition, this study endeavors to highlight hotel features for different customer segments...

... repeat customers in the restaurant sector remains unclear. This study aims to explore how social influence and the revisit intention of customers affect the responding behavior of restaurant managers. Design/methodology/approach This study collects information of 251,944 customer reviews...

... and experiential innovativeness played essential roles in enhancing destination cognitive food image. In addition, the destination cognitive food image strengthened the destination brand image and increased tourists’ revisit intentions for the future. The destination cognitive food image perceived by Gen Z...

... Revisit intention Perceived safety Hotel firms In 2019, export earnings generated by the tourism sector topped US$1.7tn (United Nations World Tourism Organization, UNWTO, 2020). Furthermore, this sector accounts for more than 10% of global gross domestic product and creates 10% of all jobs...

... value and satisfaction. In addition, the findings showed a strong and positive effect for satisfaction on revisit intentions. This study makes a unique theoretical contribution to the perceived value literature by investigating the interrelationships between dimensions of perceived value...

...’ ecotourism experience and revisit intention. Design/methodology/approach The study used a three-way framework which provided novelty ways of combined moderation-mediation tests on a sample of 474 foreign tourists. Findings Results show that environmental concern and ecotourism experience mediated...

... (at the regional level) have upon travel constraints in combination with revisit intention (at the individual level). The negative impact of the “structural” constraints’ dimension on revisit intention is weaker when people are emotionally attracted to a specific wine destination and/or when wine-specific...