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Keywords: Robot
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Journal Articles
International Journal of Contemporary Hospitality Management (2024) 36 (10): 3378–3402.
Published: 20 February 2024
... 09 2023 02 12 2023 12 01 2024 20 01 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Smart service Artificial intelligence Robot Experience Futuristic lifestyle Are smart services really error free? Can smart...
Journal Articles
International Journal of Contemporary Hospitality Management (2023) 35 (8): 2816–2837.
Published: 13 October 2021
...Khaoula Akdim; Daniel Belanche; Marta Flavián Purpose Building on both the uncanny valley and construal level theories, the analyses detailed in this paper aims to address customers’ explicit and implicit attitudes toward various service robots, categorized by the degree of their human-like...
Journal Articles
International Journal of Contemporary Hospitality Management (2021) 33 (11): 3996–4016.
Published: 23 June 2021
...-use rights only Off-premise restaurant service has a new addition – food delivery robots. This new technology and off-premise service, in general, has received little research attention, despite continued year-over-year sales growth for both carry-out and delivery. Therefore, this study aims...
