...Irem Önder Purpose This study aims to investigate the effectiveness and accessibility of GPT-4-turbo, a large language model ( LLM ), compared to traditional machine learning ( ML ) methods for sentiment analysis in restaurant reviews. Beyond predictive performance, the study emphasizes practical...

... sustainability in hospitality but focus on conventional CSR frameworks without addressing digital transformation challenges. The emergence of sentiment analysis research provides methodological foundations for analyzing online opinions and user-generated content. Pang and Lee (2008) established...

... users on recent popular posts or videos related to tourism in the Metaverse from three prominent social media platforms. The cleaning process narrowed down 15,461 comments to 2,650, which were then analysed using thematic, emotion and sentiment analysis techniques. Findings The thematic analysis...

... at: liujun_igsnrr@126.com 30 11 2023 21 02 2024 02 05 2024 26 05 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Sentiment analysis Domain dictionary Online review Social media Consumer behaviour Hospitality...

.../methodology/approach The authors use topic modeling to extract these attributes, calculate topic intensity to understand tourists’ attention distribution across these attributes and conduct topical sentiment analysis to evaluate tourists’ satisfaction levels with each attribute. The authors perform...

.... Sentiment analysis Deep learning Online reviews Emotion Restaurant Multimethod comparison It also has certain drawbacks; for example, a general lexicon has poor applicability and shows low accuracy in a less relevant context. Moreover, constructing a highly professional lexicon can involve...

... Despite a significant focus on customer evaluation and sentiment analysis, limited attention has been paid to discrete emotional perspective in terms of the emotionality used in text. This paper aims to extend the general-sentiment dictionary in Chinese to a restaurant-domain-specific dictionary...

... This study aims to conduct a systematic review and critically analyze the sentiment analysis literature in hospitality and tourism from methodological (data sets and analyzes) and thematic (topics, theories, key constructs and their relationships) perspectives. Qualitative thematic review...

...Xiaofan Lai; Fan Wang; Xinrui Wang Purpose Online hotel ratings, a form of electronic word of mouth (eWOM), are becoming increasingly important to tourism and hospitality management. Using sentiment analysis based on the big data technique, this paper aims to investigate the relationship between...

.../methodology/approach A total of 78,535 online reviews by employees of 29 hotel companies for the period of 2011-2019 were scraped from Indeed.com . Structural topic modeling (STM) and sentiment analysis were used to extract topics influencing employee satisfaction and examine differences in sentiments...

... This study develops a missing data method based on the multivariate imputation chained equation to generate imputed values for online reviews. Sentiment analysis is used to incorporate customers’ textual opinions as the auxiliary information in the imputation procedures. To check the validity of the proposed...

...Emily Ma; Mingming Cheng; Aaron Hsiao Purpose The study aims to provide a critical review of the origin, development and process of sentiment analysis (SA) and a demonstration for hospitality researchers and students on how to perform SA using a sample study. Design/methodology/approach...

... by demonstrating that negative reviews and emotional expressions play a more crucial role in consumers’ information processing and decision-making. Consumer decision-making Sentiment analysis Negative emotions Online hotel reviews Review helpfulness Tripadvisor.com With the growing popularity...