...Asad Mohsin; Ana Brochado; Helena Rodrigues A critical review was conducted with a sample of 160 academic papers that reported findings on staff turnover intentions in hotels. The results include a concept map that highlights the two main dimensions found by researchers: hotel staff...

... Despotic leadership Psychological distress Job satisfaction Restaurants Turnover intention Restaurant industry Staff turnover Non-western sample To achieve customer loyalty and satisfaction (Kim et al., 2014) and better service delivery in the hospitality industry, it is paramount...

... 2019 Emerald Publishing Limited Licensed re-use rights only Motivation Hospitality industry Job satisfaction Staff turnover Herzberg’s two-factor theory Job dissatisfaction The Bureau of Labor Statistics has projected two major shifts in workforce demographics for decades (Toossi...

... and support influence an employee’s intent to leave an organization. Generation Y Employee retention Talent management Hospitality Staff turnover India In the hospitality industry, retaining good and efficient staff is a continuous source of concern for experts and practitioners...

... about different types of training to develop inter‐personal and administrative skills are discussed, in the hope that they may assist the sector in retaining some of its departing staff. © MCB UP Limited 2003 Staff turnover Discipline Working hours Low pay Restaurants For much...

.... This term is also often utilized in efforts to measure relationships of employees in an organization as they leave, regardless of reason. © MCB UP Limited 2002 Staff turnover Retention Hospitality A follow‐up study was conducted in by Perdue et al. (2000) to update...

..., and hotels tended to change GMs every 2.5 years. The main causes of GM turnover are: management conflict and problems between property owners and GMs; and GMs’ career moves. Hotels Holiday industry Management Staff turnover The hotel industry has traditionally experienced high turnover rates...

...” (four items), and “rewards” (four items). © MCB UP Limited 2001 Managers Motivation Job satisfaction Hong Kong Restaurants Staff turnover “Motivation” comes from the Latin term meaning “to move”. Vroom (1964) defined motivation as an internal force, based on an individual’s...

... such interviews. © MCB UP Limited 1997 Employee selection Managers Restaurants Retention Staff turnover USA New trends in management have swept through the international hospitality industry in recent years; some have left without a trace while others have displayed more staying power...

... opportunities separate from promotion fairness, a factor neglected in current job satisfaction measures. © MCB UP Limited 1996 Hotels Job satisfaction Organizational behaviour Staff turnover USA It is almost a truism among managers in the hotel sector that turnover is a problem. Relative...