... affected by adequate FS practices. To the best of authors’ knowledge, this is the first study to model the FS climate in the hospitality sector and discuss the implications. Training Organizational culture Service climate Risk perception Food handler Food safety culture Recently...

...Dennis Reynolds; Imran Rahman; Stacey Bradetich Purpose – Recent research identifies several attributes that lead to the value proposition of a diversity-training program: corporate engagement in diversity training; participants' perceptions of how such programs aid their peers; self-analysis...

...Hyounae Min; Vincent P. Magnini; Manisha Singal Purpose – Whether expatriate cross-cultural training programs significantly influence expatriate adjustment has been debated for more than two decades. The purpose of this paper is to examine a pivotal variable not yet addressed in the literature...

.../approach Based on a review of the pertinent literature, this conceptual paper offers a theoretical framework whereby ethical issues relevant to the food industry can be tackled and then incorporated into the training of culinary professionals. Findings To illustrate the usefulness of the suggested...

... understanding of how the need to serve develops in service providers was garnered from the data collected. Practical implications Specific implications for service practitioners included training and selection. Selection based on these findings likely produces employees that are a better fit for service...

...Jungsun (Sunny) Kim; Mehmet Erdem; JeoungWoo Byun; Hwayoung Jeong Purpose The purpose of this study is to investigate the perceived importance of soft skills for hotel employees, their willingness to use electronic learning (e‐learning) as a training tool to improve their soft skills...

..., personal communication with senior industry executives is used to highlight specific areas. Findings – Issues of training and skills development and of service quality are as important in the future as in the past. Technology is now set to revolutionise the way HRM is conducted. Generational change...

... best practice choice is valued. Design/methodology/approach A single cross‐sectional survey was used of 255 owners, managers or owner‐managers of SMH firms in Australia using attitude rating scales. Findings In nominating preferred customer service training/business performance improvement...

...Valentini Kalargyrou; Robert H. Woods Purpose The purpose of this research paper is to describe the results and implications of the training professionals' competencies in the hospitality industry in the USA. Design/methodology/approach A qualitative implicit method, in‐depth interviews using...

...Valerie K. York; Laura A. Brannon; Carol W. Shanklin; Kevin R. Roberts; Betsy B. Barrett; Amber D. Howells Purpose This paper aims to evaluate the relative effectiveness of four‐hour ServSafe^® food safety training, a theory‐based intervention targeting food service employees' perceived...

..., quality, time, problem‐solving/critical thinking skills, technical skills, and teamwork. The primary data collected were then analyzed for frequency of response using a five‐point quality scale where 1=very satisfied and 5=very dissatisfied. Education Training Catering industry Canada Students...

... and retention of hospitality graduate talent. © Emerald Group Publishing Limited 2008 Careers Hospitality services Performance management Graduates Training Table II Managing and developing talent for the hospitality industry Table III Hospitality graduate career...

... of variance used to identify relationships between the problems, and isolate the central issue. Findings The paper finds that poor training is associated with workplace problems, and improving training is likely to reduce problems such as under‐staffing and theft. Research limitations/implications...

...Sheryl Kline; Kimberly Harris Purpose – The purpose of this paper is to investigate the approaches used by leading lodging properties to assess the costs and contributions of training. The study also investigates the barriers to collecting data required for the calculation of return on investment...

... on categorizing key success factors of MUMs in the twenty‐first century. Practical implications The paper can help practitioners to develop training programs for MUMs, as well as to help them recruit people for their MUM ranks that exhibit the skills and knowledge needed to perform the key factors...

... is that the way in which these students are able to obtain a degree might well become the accepted alternative to full time education and all the financial implications that go with it. Originality/value The paper provides a model for evaluating the impacts of education and training interventions that could...

...Conrad Lashley; Matthew Alexander Purpose The aim of this conceptual paper is to assess the continued relevance of operations based training within hospitality management higher education programmes. The paper explores the purpose of a hospitality management degree programme and how this might...

... in general to provide an array of education and training that matches national provision. Craft programmes aimed at skilled jobs in the hospitality and tourism sector have been met by NVQ and GNVQ provision at levels 1, 2 and 3. In some cases, new qualifications have been introduced to meet some...

... operational issues facing hoteliers: quality management, product differentiation; market diversification; marketing and productivity. Relates these and other issues to a roundtable discussion with participants from industry and education and concludes that a national strategy for human resources training...

...John D. Pratten The pub owning companies are placing a large and increasing emphasis on customer satisfaction, and are regularly modifying their training programmes to emphasise this requirement. All employees must be aware of their duty in this area. The independent sector is less well‐trained...