... cost–retrenchment strategies. Therefore, this study aims to understand the impacts of transformational leadership (TFL), human resource management (HRM) crisis cost–retrenchment and ethical climate (EC) on employee job outcomes affected by COVID-19 pandemic. Design/methodology/approach Mid-level...

... a form of “social washing” in hospitality. Hospitality Service work Workplace violence Customer misbehaviour Sexual harassment Workplace dignity Employee well-being Decent work Transformational leadership This article examines the issue of customer misbehaviour in the Scottish...

... of transformational leadership on the indirect relationships between Gen Z employees’ tech-savviness and social skills on industry turnover intention via service robot risk awareness (SRRA). Design/methodology/approach This study collected two-wave time-lagged multilevel data of 281 frontline Gen Z hotel...

...Chunjiang Yang; Yashuo Chen; Xinyuan (Roy) Zhao; Nan Hua Purpose This paper aims to examine the impacts of transformational leadership and employee proactive personality on service performance, the mediation role of organizational embeddedness and the synergies of transformational leadership...

.... Transformational leadership Customer-oriented behaviours Organizational social capital Work engagement Casual dining restaurants 08 02 2018 15 05 2018 18 08 2018 04 10 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only...

...Zhenpeng Luo; Einar Marnburg; Rob Law Purpose This study aims to investigate the mediating role of collective identity in the relations among transformational leadership, procedural justice and employee organizational commitment. Design/methodology/approach An empirical survey was conducted...

... encouraging them to change from seeking individual benefits to pursuing the organization’s vision. This leadership style focuses on enhancing the followers’ involvement in their organization’s goals (Bass, 1985). Bass and Avolio’s (1994) conceptualization of “transformational leadership” includes four...

...Anoop Patiar; Ying Wang Transformational leadership (TLS) fosters subordinates job satisfaction and organizational commitment (OC), leading to excellent customer service and overall improved performance (Dai et al., 2013). This style of leadership is inspirational with leaders...

... and catering industry Employees behaviour Transformational leadership Transformational leadership style Transactional leadership style Organizational justice Trust Organizational commitment Organizational citizenship behaviours The concept of organizational commitment is based on the premise...

... performance within the Taiwanese hotel industry. Design/methodology/approach Survey data were obtained from 34 human resource managers and 326 customer contact employees working in Taiwanese hotels. Findings Transformational leadership was found to have both direct and indirect positive influences...

.... Findings The findings suggest that transformational leadership has a significant positive association with personal accomplishment and is negatively related to emotional exhaustion and depersonalization. In addition a positive relationship exists between passive avoidance leadership and emotional...

...Amarjit Gill; Stephen Fitzgerald; Smita Bhutani; Harvinder Mand; Suraj Sharma Purpose The purpose of this paper is to examine the relationship between transformational leadership (TL) and employee desire for empowerment (EDFE). This study also aims to extend Gill and Mathur's findings regarding...

...Amarjit S. Gill; Neil Mathur Purpose The purpose of this paper is to examine the relationship between transformational leadership and employee dedication and the relationship between transformational leadership and pro‐social behaviour. This study seeks to extend Gill et al.'s findings...

...Amarjit S. Gill; Alan B. Flaschner; Mickey Shachar Purpose To examine the impact of transformational‐leadership on job stress (JS) and the impact of (JS) on burnout. Design/methodology/approach Hospitality industry employees were interviewed regarding the type of leadership used...