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Keywords: Unethical behavior
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Journal Articles
International Journal of Contemporary Hospitality Management (2026) 38 (5): 1681–1700.
Published: 31 March 2026
... power, AI agents (vs human staff) are more likely to lead customers to engage in unethical behavior. When customers perceive higher power, this effect is mitigated. Practical implications This work offers valuable insights into how to enhance customers’ group identification with AI agents...
Includes: Supplementary data
Journal Articles
International Journal of Contemporary Hospitality Management (2026) 38 (4): 1396–1415.
Published: 13 March 2026
... unethical behavior. This study aims to investigate the psychological process mechanisms and identify strategies that can reduce the negative effect of customer complaints on employee behavior. Design/methodology/approach The authors used a mixed-methods design involving inductive thematic analysis...
Includes: Supplementary data
Journal Articles
International Journal of Contemporary Hospitality Management (2025) 37 (12): 3965–3982.
Published: 17 October 2025
... 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Artificial intelligence (AI) Misbehavior Unethical behavior Cheating behavior Service industry National Natural Science Foundation of China 72332010 and 72172161 Macau University...
