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1-4 of 4
Keywords: Value for money
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Journal Articles
Developing and testing a DEA-based index for the evaluation of value for money in the hospitality industry
Available to Purchase
International Journal of Contemporary Hospitality Management (2025) 37 (10): 3473–3490.
Published: 04 September 2025
...Filippo Boccali; Marcello Mariani; Franco Visani Purpose The purpose of this study is to: 1) develop a brand-new index of value for money ( VFM ) leveraging Data Envelopment Analysis ( DEA ) methodology: the “DEA VFM”; 2) validate the “DEA VFM” index; 3) compare the “DEA VFM” with the Booking.com...
Includes: Supplementary data
Journal Articles
Modeling customer choice behavior in hotel blind-box consumption
Available to Purchase
International Journal of Contemporary Hospitality Management (2025) 37 (7): 2491–2512.
Published: 17 April 2025
... the perception of value for money and downstream purchase intention, whereas the presence of horizontal gaps moderates the main effect of vertical gaps. Practical implications This study provides practical insights for designing future mystery marketing campaigns in hospitality industry. Industry...
Journal Articles
Airline passengers’ perceptions of service quality: themes in online reviews
Available to Purchase
International Journal of Contemporary Hospitality Management (2019) 31 (2): 855–873.
Published: 13 February 2019
...Ana Brochado; Paulo Rita; Cristina Oliveira; Fernando Oliveira Purpose This paper aims to identify the main themes shared in online reviews by airline travellers, as well as which of these themes were linked with higher and lower value for money ratings. Design/methodology/approach...
Journal Articles
The role of trip purpose and hotel star rating on guests’ satisfaction and WOM
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International Journal of Contemporary Hospitality Management (2018) 30 (5): 2268–2286.
Published: 14 May 2018
... to understand how guests’ trip purpose and hotel star rating influence the effects of the value for money perceived at hotels and service quality on guest satisfaction and word of mouth (WOM) recommendation. Using TripAdvisor, 25 Singaporean hotels were randomly selected for the study, which yielded...
