Issues

Special Issue: Service innovation and experiences in tourism - novel methods and insights. Guest Editors: Mike Peters, Andreas Kallmuenzer

Editorial

Mike Peters; Andreas Kallmuenzer
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Innovation and service experiences in small tourism family firms

Birgit Pikkemaat; Anita Zehrer
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Room with a view: how hedonic and utilitarian choice options of online travel agencies affect consumers’ booking intentions

Ursula Scholl-Grissemann; Benedikt Schnurr
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Exploring the value co-creation process on guided tours (the ‘AIM-model’) and the experience-centric management approach

Anita Zátori
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Measuring dimensions of brand influence for tourism products and places

Statia Elliot; Anahita Khazaei; Luc Durand
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The role of message strategies in promoting eco-friendly accommodations

Johanna Zanon; Karin Teichmann
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Being a guest – perspectives of an extended hospitality approach

Harald Pechlaner; Christian Nordhorn; Xenia Poppe
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Promoting service excellence for tourist destinations

Marit Gundersen Engeset; John S. Hull; Jan Velvin
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Does managerial efficiency relate to customer satisfaction? The case of Parisian boutique hotels

Mustafeed Zaman; Laurent Botti; Tan Vo Thanh
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