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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000000369. When citing the article, please cite: Arun Sharma, Douglas M. Lambert, (1990), “Segmentation of Markets Based on Customer Service”, International Journal of Physical Distribution & Logistics Management, Vol. 20 Iss: 7, pp. 19 - 27.
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© MCB UP Limited
1994
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