...Manik Batra; Udita Taneja Purpose Based on the stimuli-organism-response model and relationship marketing theory, the effect of different dimensions of Servicescape (Ambience, Cleanliness, Functionality, Spatial Layout, Employee Service Quality) on Customer Satisfaction and Behavioral Intention...

... be contacted at: misba.opu@gmail.com 10 07 2021 21 10 2022 13 02 2023 23 05 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Medical tourism CB-SEM Perceived justice Trust Health care India Customer satisfaction...

... on e-customer’s expectations and perceptions. They developed operationalized Web service quality constructs and analyzed their relationships with customer satisfaction and behavioral intentions in an e-business environment. The indirect or mediating influence of satisfaction on Web service quality...

...Peter Anabila Purpose This study aims to explore the utility of relationship marketing (RM) practices in achieving customer loyalty (CL) via customer satisfaction (CS) as the mediator. Design/methodology/approach A convenience sampling of 592 customers of private hospitals was used to generate...

...). From the average satisfaction levels, it is also observed that both the male and female doctors' perceptions for most of the questions are below the mean level of satisfaction. Hospitals Doctors Working conditions Customer satisfaction Cyprus In recent years, the link between...

... to gather information about the elements of the experience that affected patient/consumers most, be it negatively or positively, to allow for the testing of the last hypothesis. © Emerald Group Publishing Limited 2008 Hospitals Health services Customer satisfaction Patient care Lebanon...