Issues

Quality Assurance (BS 5750) in Social Services Departments

Anoop Patel
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Satisfaction, Loyalty and Reputation as Indicators of Customer Orientation in the Public Sector

Tor Wallin Andreassen
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Can Cities Market Themselves Like Coke and Pepsi Do?

Erik W. Matson
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Customer Service in an Australian Quality Award Winning Public Sector Service Industry

K.K. Navaratnam; Bill Harris
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Public Sector Employment in Developing Countries: An Overview of Past and Present Trends

Andrés E. Marinakis
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Divestments in Public Enterprises: The Indian Experience

T.L. Sankar; R.K. Mishra; A. Lateef Syed Mohammed
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