...John P. Girard; Susan McIntyre Purpose The purpose of this paper is to describe the successful use of a knowledge management (KM) model in a public sector organization. Design/methodology/approach Building on the theoretical foundation of others, this case study demonstrates the value of KM...

...James Radcliffe; Geoffrey Heath; Steve Suckling; Paul Ryan; Mike Dent Purpose The purpose of this paper is to introduce an innovative qualitative methodology, the beliefs, barriers and control (BBaC) model. The BBaC model facilitates the understanding of how perceptions are formed through actors...

... which is established between perceived performance and resulting actions, thereby constituting a form of feedback control. Within this context a two‐dimensional matrix model is postulated in which the independent dimensions are the source of control and the nature of the resultant control‐action...