Article navigation
Volume 11, Issue 9
1 December 1994
International Journal of Quality & Reliability Management Cover Image for Volume 11, Issue 9
Literature Review| December 01 1994

Total Quality Management in the American Defence Industry: A Case Study

;
Glenn A. Pitman
The Pennsylvania State University, USA,
Search for other works by this author on:
This Site
PubMed
Google Scholar
;
Jaideep G. Motwani
Grand Valley State University, Michigan, USA
Search for other works by this author on:
This Site
PubMed
Google Scholar
Deborah Schliker
Grand Valley State University, Michigan, USA
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6682
Print ISSN: 0265-671X
© MCB UP Limited
1994
International Journal of Quality & Reliability Management (1994) 11 (9): 101–108.
https://doi.org/10.1108/02656719410074332

The US Department of Defense is playing a significant leadership role in implementation of TQM. Provides an overview of the process of implementing total quality management in the US Department of Defense and discusses the implications of this change for its subcontractors and related industries. A specific case study involving a multinational aerospace defence manufacturer is examined.

Keywords: Customer satisfaction, Defence, Defence contractors, Employees, Quality, TQM, Training, USA
© MCB UP Limited
1994
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Pay-Per-View Access
$41.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
339 Views
3 Crossref

New and popular articles

A Predicate–Assertion Generalized Stochastic Petri Net (PA-GSPN) library for reliability modeling of dynamic gates: application to industrial case studies
Lean Service 5.0 in credit decision-making: driving digital transformation and operational efficiency in the banking sector
Empowering the voice of individual consumers in the era of digitalisation and Quality 4.0
Why improvements fail in the public sector – management models as barrier or enabler for improvements

Suggested Reading

TOTAL QUALITY MANAGEMENT: INVOLVING STAFF IN THE SEARCH FOR PERFECTION
Health Manpower Management (March,1993)
Visions for the future
Total Quality Management (May,1992)
Achieving a Competitive Advantage through Quality Training
Training for Quality (April,1994)
Staff quality management
The TQM Magazine (April,1997)
Increasing involvement in self‐assessment: the Royal Mail approach
The TQM Magazine (April,1995)

Related Chapters

The Power of Price and Quality to Explain Customer Satisfaction Through Spatial Analysis
Contemporary Approaches Studying Customer Experience in Tourism Research
Abdul Samad Al-Qurashi (ASQ) – An Admirable Growth Trajectory – Middle East to a Multinational Presence
Corporate Success Stories in the UAE: The Key Drivers Behind Their Growth
Examining Public Relations’ Role in Shaping Organizational Culture, with Implications for PR, HR, and CSR/Sustainability
Corporate Social Responsibility, Sustainability, and Ethical Public Relations: Strengthening Synergies with Human Resources

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
CrossRef (3)
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal