Skip to Main Content
Article navigation
Volume 11, Issue 9
1 December 1994
International Journal of Quality & Reliability Management Cover Image for Volume 11, Issue 9
Literature Review| December 01 1994

Total Quality Management: Concepts, Evolution and Acceptability in Developing Economies

R.R. Lakhe;
R.R. Lakhe
Shri Ramdeobaba Kamla Nehru Engineering College, Nagpur,India.
Search for other works by this author on:
This Site
PubMed
Google Scholar
R.P. Mohanty
R.P. Mohanty
National Institute of Industrial Engineering, Bombay, India.
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6682
Print ISSN: 0265-671X
© MCB UP Limited
1994
International Journal of Quality & Reliability Management (1994) 11 (9): 9–33.
https://doi.org/10.1108/02656719410074279

Attempts to capture the varied conceptualizations of industries by researchers and to provide some perspectives from which to understand the concepts, evolution and implementation of TQM. A case study of TQM implementation is presented and the implications for developing economies are highlighted.

Keywords: Customer satisfaction, Developing countries, Economic conditions, Employee involvement, Implementation, India, ISO 9000, Management, Quality, TQM
© MCB UP Limited
1994
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$41.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
3,356 Views
70 Crossref
View Metrics
Beyond convenience: how food delivery apps shape value, loyalty, and well-being in four emerging markets
A multi-objective variable selection framework for enhanced Mahalanobis–Taguchi system-based multivariate process control
Knowledge waste: a double-edged sword for the performance of research groups in higher education institutions
Beyond intuition: a scientifically grounded SWOT–FTA–FMEA framework for strategic and risk-based decision-making

Suggested Reading

Employee involvement and quality management
The TQM Magazine (October,2000)
BS5750: The benchmark
Managing Service Quality: An International Journal (January,1992)
Is the ISO 9000 Series for Total Quality Management?
International Journal of Quality & Reliability Management (December,1994)
The patterns of implementing TQM versus ISO 9000 at the beginning of the 1990s
International Journal of Quality & Reliability Management (April,1999)
Visions for the future
Total Quality Management (May,1992)

Related Chapters

Self-Directed Work Teams and Mining Workplace Productivity
Production, Safety and Teamwork in a Deep-Level Mining Workplace: Perspectives from the Rock-Face
Implementation of International Financial Reporting Standards (IFRS) in Developing Countries
International Financial Reporting Standards Implementation: A Global Experience
Digital Transformation for Steel: A Case of BBT Steel Manufacturers
Digital Transformation in Engineering Management: Case studies of digital transformation in Africa

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
CrossRef (70)
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal