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To address quality problems facing the public buildings in the Southern African Development Community (SADC) countries, the industries must pursue and implement an appropriate quality management system. Discusses the need for an appropriate quality management system in the Botswana construction industry as a case study in the initial sections. Data on quality management problems were collected from 15 public building projects, as a first part of this two‐part research project. A postal questionnaire was circulated to site managers. Project consultants (architects, quantity surveyors, structural engineers and service engineers) were interviewed on identical basic areas. Identifies the factors affecting quality management in construction processes. These factors form the primary hypothesis of this research project,which the second part of this research should test, through an in‐depth study. Leads towards developing a quality management system.

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