Operator Self‐inspection: Concepts and Analysis Available to Purchase

World competition is forcing organisations to re‐examine and refocus their operations and business strategies. It has been argued that price‐based competition has given way to quality‐based competition. Several management techniques such as quality circles and “zero‐defects” have been developed and applied in order to improve the quality of products and processes. Here, a concept, operator self‐inspection (OSI), based on the integration of quality assurance responsibilities into individual workers′ jobs is advocated.