Quality Control in the Education Service ‐ A Singapore Experience Available to Purchase

Excellence in education through the provision of a high standard of education services is the philosophy of educational institutions in Singapore. Quality control in the education service forms an important evaluation process in tertiary institutions. The exercise of quality control in education service has even been extended to the incorporation of quality control concepts in the curriculum. Students in the institutions of higher learning are encouraged to form quality control circles to acquire the various techniques to practise problem solving and monitoring of quality of work. Highlights some quality control measures practised in the Ngee Ann Polytechnic of Singapore in ensuring that the highest standards are met in the provision of educational services which train high‐quality graduates for the supervisory and middle‐management workforce.