Issues

Customer Attributes and Their Effect on Service and Product Quality Perceptions: An Empirical Study

James R. Gross; J. Kim DeDee; Scott R. Swanson
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A Ten-step Approach to Constant Quality Improvement

Bruce R. Feiring
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Estimating the Standard Deviation for Statistical Process Control

Donald W. Marquardt
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Problems in Control Chart Pattern Recognition Systems

T.L. Lucy-Bouler
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Co-makership for Small and Medium-sized Companies: The Case of Cosalt Holiday Homes

Robert L. Flood; Michael Isaac
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The Economic Design of Dynamic •-Control Charts under Weibull Shock Models

Kun-Jen Chung; Chuan-Neng Lin
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