Issues

A regional study of quality management infrastructure practices in USA and Mexico

Luis E. Solis; T.S. Raghu‐Nathan; S. Subba Rao
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The roles of TQM and BPR in organisational change strategies: a case study investigation

Frances M. Hill; Lee K. Collins
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A comparison of quality management practices in Shanghai and Norwegian manufacturing companies

Hongyi Sun
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On an imperfect preventive maintenance model

M. Ben‐Daya; A.S. Alghamdi
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A new decision‐making tool: the service performance index

K.S. Chen; H.H. Yang
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Quality assurance and effectiveness of audit systems

Stanislav Karapetrovic; Walter Willborn
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