Issues

Service quality between internal customers and internal suppliers in an international airline

Frederick A. Frost; Mukesh Kumar
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Teams and TQM: A comparison between Australia and Thailand

Vimolwan Yukongdi
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Prerequisites for the implementation of the SMED methodology: A study in a textile processing environment

Claire Moxham; Richard Greatbanks
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The effects of Investors in People and ISO 9002 in local authority leisure facilities

Robert Lentell; Barbara Morris
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Determination of reliability of ceramic cutting tools on the basis of comparative analysis of different functions distribution

Predrag Daiic´
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Integrated process control

José Luis Duarte Ribeiro; Carla Schwengber ten Caten; Celso Fritsch
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