Issues

Applying gap analysis in the health service to inform the service improvement agenda

Rhian Silvestro
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Development of the instrument IMAQE‐Food to measure effectiveness of quality management

M. van der Spiegel; P.A. Luning; G.W. Ziggers; W.M.F. Jongen
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Relationship between TQM and TPM implementation factors and business performance of manufacturing industry in Indian context

Dinesh Seth; Deepak Tripathi
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A quality management model based on the “deep quality concept”

Alira Srdoc; Alojzij Sluga; Ivan Bratko
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Numerical analysis of reliability and availability of the serial processes in butter‐oil processing plant

Pawan Gupta; Arvind Kumar Lal; Rajendra Kumar Sharma; Jai Singh
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Strategic value of reliability and maintainability management

Christian N. Madu
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Book Review

Principles of Supply Chain Management – A Balanced Approach

Chu‐hua Kuei
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