Issues

Assessing quality relationships in public housing: An empirical study

Albert P.C. Chan; Francis K.W. Wong; Patrick T.I. Lam
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Subjective appraisal of service quality using fuzzy linguistic assessment

Tian‐Shy Liou; Ching‐Wen Chen
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Plant location, ISO 9000 certifications and quality management practices: An empirical investigation

Mohamed A. Youssef; Salem M. Al‐Ghamdi; James V. Koch; Tom Dolan
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Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium‐sized enterprises

Winston G. Lewis; Kit Fai Pun; Terrence R.M. Lalla
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Exploring routes of dissatisfaction feedback: A multiple case study within a machine industry segment

Anders Fundin; Mattias Elg
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Process‐based knowledge management system for continuous improvement

Kevin D. Barber; J. Eduardo Munive‐Hernandez; John P. Keane
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Analysis of optimal accelerated life test plans for periodic inspection: The case of exponentiated Weibull failure model

Nesar Ahmad; Ariful Islam; Abdus Salam
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Fuzzy FMEA with a guided rules reduction system for prioritization of failures

Kai Meng Tay; Chee Peng Lim
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