Issues

Cost of quality usage and its relationship to quality system maturity

Victor E. Sower; Ross Quarles; Eric Broussard
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Increasing ISO 9000 certification benefits: a continuous improvement approach

Milé Terziovski; Damien Power
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Excellence in service: an empirical study of the UAE banking sector

Khalid Al‐Marri; Abdel Moneim M. Baheeg Ahmed; Mohamed Zairi
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An exploratory study of service quality in the Malaysian public service sector

Arawati Agus; Sunita Barker; Jay Kandampully
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The warranty policy under fuzzy environment

Chin‐Yen Lin; Tsung‐Hsien Kuo; Ya‐Chi Huang; Chinho Lin; Li‐An Ho
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Root cause analysis based maintenance policy

Cher Ming Tan; Nagarajan Raghavan
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