Issues

A meta‐analysis of the effect of TQM on competitive advantage

Eman El Shenawy; Tim Baker; David J. Lemak
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An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience

Walid Zaramdini
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Assessing international tourists' perceptions of service quality at Air Mauritius

Girish Prayag
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Measuring information quality in the order fulfilment process

Helena Forslund
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Modeling and analysing system failure behaviour using RCA, FMEA and NHPPP models

Rajiv Kumar Sharma; Dinesh Kumar; Pradeep Kumar
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Using a reliability capability maturity model to benchmark electronics companies

Sanjay Tiku; Michael Azarian; Michael Pecht
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