Issues

A data envelopment analysis‐based balanced scorecard for measuring the comparative efficiency of Korean luxury hotels

Hokey Min; Hyesung Min; Seong‐Jong Joo
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Pay‐off selection criteria for quality and improvement initiatives

Natcha Thawesaengskulthai; James D.T. Tannock
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Integration: is it the key to effective implementation of the EFQM Excellence Model?

John Davies
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Economic incentives for improving mango quality in Costa Rica

Guillermo Zúñiga‐Arias; Ruerd Ruben; Ruud Verkerk; Martinus van Boekel
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Control charts with predetermined sampling intervals

J. Rodrigues Dias; Paulo Infante
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Optimum inspection policies of reliability analysis for quantal‐response product with Weibull lifetime components

Yun‐Shiow Chen; Chung‐Chu Pan; Wei‐Ning Yang
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