Issues

Special Issue: Papers from the 3rd World Conference on Productions and Operations Management POM Tokyo 2008. Guest Editor: Ben Clegg

The evolution of lean Six Sigma

M.P.J. Pepper; T.A. Spedding
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An empirical framework for selecting quality management and improvement initiatives

Natcha Thawesaengskulthai
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5S use in manufacturing plants: contextual factors and impact on operating performance

Alberto Bayo‐Moriones; Alejandro Bello‐Pintado; Javier Merino‐Díaz de Cerio
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The effect of quality management on the service quality and business success of logistics service providers

Wolfgang Kersten; Jan Koch
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Towards an inter‐organisational perspective for managing quality in virtual organisations

Patrick Sitek; Marcus Seifert; Klaus‐Dieter Thoben
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The impact of pre‐sale and post‐sale factors on online purchasing satisfaction: a survey

Lucía Melián Alzola; Víctor Padrón Robaina
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Understanding customer needs through quantitative analysis of Kano's model

Ting Wang; Ping Ji
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Ranking of customer requirements using the fuzzy centroid‐based method

Esmaeil Mehdizadeh
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Repetitive testing of multiple products with limited capacity

Jie Ding; Betsy S. Greenberg; Hirofumi Matsuo
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Guest editorial

International insights into twenty-first century quality management: facts or fashion?

Ben Clegg
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