Issues

Quality function deployment and its profitability engagement: a systems thinking perspective

Yahia Zare Mehrjerdi
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The economic impact of quality management systems in Portuguese certified companies: Empirical evidence

Paulo Sampaio; Pedro Saraiva; António Guimarães Rodrigues
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On adopting quality orientation as an operations philosophy to improve business performance in banking services

Satish Mehra; Aaron D. Joyal; Munsung Rhee
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Assessment of engineering colleges through application of the Six Sigma metrics in a State of India

Debaprayag Chaudhuri; Arup Ranjan Mukhopadhyay; Sadhan Kumar Ghosh
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Reliability of the internal service encounter

Gamini Gunawardane
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Applying selected quality management techniques to diagnose delivery time variability

Paul Chapman; Michael Bernon; Paul Haggett
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