Issues

A TOPSIS method to evaluate the technologies

Asis Sarkar
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A study of Chinese quality circle effectiveness

Jing Li; Toni L. Doolen
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Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model

Gerson Tontini; Jaime Dagostin Picolo
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The impact of organizational citizenship behavior on enterprise resource planning success: The mediator role of TQM

Mehdi Narimani; Elham Tabaeian; Maral Khanjani; Farzaneh Soltani
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Management control systems for business processes in uncertain environments

Stephen Eldridge; Jos van Iwaarden; Ton van der Wiele; Roger Williams
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Service quality evaluation of car rental industry in China

Min Zhang; Yueyue Xie; Lili Huang; Zhen He
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