Issues

Service quality at the London 2012 games – a paralympics athletes survey

David Bamford; Benjamin Dehe
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA: The case of four star hotels

Reza Dabestani; Arash Shahin; Mohammad Saljoughian; Hadi Shirouyehzad
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QFD 3D: a new C-shaped matrix diagram quality approach

Enrico Vezzetti; Federica Marcolin; Andrea Luigi Guerra
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Deploying business excellence – success factors for high performance

Matthew Tickle; Robin Mann; Dotun Adebanjo
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The development of a work environment framework for ISO 9000 standard success

Paul David Denton; Musbah Kharis Maatgi
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Implementation of quality initiatives in Indian public and private sector organizations: A comparative analysis

Archana Krishnan
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Exploring a holistic perspective on production system improvement

Lina Stålberg; Anders Fundin
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A nonparametric approach for optimal reliability allocation in health services

Çağlar Sezgin Aksezer
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