Issues

5S – a quality improvement tool for sustainable performance: literature review and directions

Jugraj Singh Randhawa; Inderpreet Singh Ahuja
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Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector

Durgesh Pattanayak; Maddulety Koilakuntla; Plavini Punyatoya
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Utilizing Kaizen process and DFSS methodology for new product development

Mahmoud Awad; Yassir A. Shanshal
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The integration of standardized management systems: managing business risk

Manuel Ferreira Rebelo; Rui Silva; Gilberto Santos
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ISO 9001 and ISO/IEC 17025: Which is the best option for a laboratory of metrology? The Portuguese experience

José Barradas; Paulo Sampaio
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Total quality management and innovation: Relationships and effects on performance of agricultural R&D organisations

Kaylasson Maistry; Dinesh Kumar Hurreeram; Vinaysing Ramessur
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Reliability estimation in multicomponent stress-strength based on Erlang-truncated exponential distribution

Srinivasa Rao Gadde
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One-unit repairable systems with active and standby redundancy and fuzzy parameters: Parametric programming approach

Mahtab J. Fard; Sattar Ameri; Syed Reza Hejazi; Ali Zeinal Hamadani
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