Issues

Assessing relationship between quality management systems and business performance and its mediators: SEM approach

Manjot Singh Bhatia; Anjali Awasthi
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Rapid video assessment for monitoring testing facility fraud

Rosembergue Pereira Souza; Luiz Fernando Rust da Costa Carmo; Luci Pirmez
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Critical review and analysis of measuring the success of Six Sigma implementation in manufacturing sector

Mihir Patel; Darshak Arunbhai Desai
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Service quality, customer satisfaction, and loyalty in the banking sector: The moderating role of organizational culture

Samuel Famiyeh; Disraeli Asante-Darko; Amoako Kwarteng
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The impact of strategic quality orientation on innovation capabilities and sustainable business growth: Empirical evidence from the service sector of Pakistan

Bilal Ahmad Khan; Hummayoun Naeem
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An empirical investigation of the Baldrige framework using applicant scoring data

Feng Mai; Matthew W. Ford; James R. Evans
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Operational capabilities in an emerging country: quality and the cost trade-off effect

Marcia Regina Santiago Scarpin; Luiz Artur Ledur Brito
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Six sigma for gamma-distributed processes: a case study in oil and gas

Jawad Hassan; Tariq Aldowaisan; Mustapha Nourelfath
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Understanding customer requirements of corrugated industry using Kano model

Mahima Gupta; Charu Shri
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Condition monitoring of aluminium electrolytic capacitors using accelerated life testing: A comparison

Cherry Bhargava; Vijay Kumar Banga; Yaduvir Singh
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