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Dana M. Johnson
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Journal Articles
A multi-year SEM model predicting the impact of behavior attributes on overall patient satisfaction
Available to Purchase
International Journal of Quality & Reliability Management (2018) 35 (9): 2006–2034.
Published: 01 October 2018
Journal Articles
Perceptions of care quality and the effect on patient satisfaction
Available to Purchase
International Journal of Quality & Reliability Management (2016) 33 (8): 1202–1229.
Published: 05 September 2016
Journal Articles
Adaptation of organizational change models to the implementation of quality standard requirements
Available to Purchase
International Journal of Quality & Reliability Management (2004) 21 (2): 154–174.
Published: 01 February 2004
