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Danny Samson
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Journal Articles
The link between total quality management practice and organisational performance
Available to Purchase
International Journal of Quality & Reliability Management (1999) 16 (3): 226–237.
Published: 01 April 1999
Journal Articles
Service Quality: The Gap in the Australian Consulting Engineering Industry
Available to Purchase
International Journal of Quality & Reliability Management (1994) 11 (7): 60–76.
Published: 01 October 1994
