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Journal Articles

Antecedents of attitudinal loyalty in a telecom service sector: the Nigerian case

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Ernest Emeka Izogo
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2016) 33 (6): 747–768.
https://doi.org/10.1108/IJQRM-06-2014-0070
Published: 06 June 2016
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Journal Articles

Service quality, customer satisfaction and loyalty in automobile repair services sector

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Ernest Emeka Izogo, Ike-Elechi Ogba
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2015) 32 (3): 250–269.
https://doi.org/10.1108/IJQRM-05-2013-0075
Published: 02 March 2015
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