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Journal Articles

Enriching healthcare service quality by leveraging service experiences in Indian private hospitals: application of fuzzy-AHP approach

Shubham Senapati, Rajeev Kumar Panda

International Journal of Quality & Reliability Management (2023) 40 (10): 2301–2325.

https://doi.org/10.1108/IJQRM-07-2022-0212

Published: 27 February 2023

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Journal Articles

Better healthcare setting for better healthcare service quality: An empirical analysis of Indian consumers’ perspective

Rama Koteswara Rao Kondasani, Rajeev Kumar Panda, R. Basu

International Journal of Quality & Reliability Management (2019) 36 (10): 1665–1682.

https://doi.org/10.1108/IJQRM-05-2018-0120

Published: 08 July 2019

View article titled, Better healthcare setting for better healthcare service quality: An empirical analysis of Indian consumers’ perspective

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