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Ravi S. Behara
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Journal Articles
Analysis of quality management practices in services
Available to Purchase
International Journal of Quality & Reliability Management (2001) 18 (6): 584–604.
Published: 01 August 2001
Journal Articles
Benchmarking field services using a zero defects approach
Available to Purchase
International Journal of Quality & Reliability Management (1997) 14 (5): 512–526.
Published: 01 July 1997
Journal Articles
Customer satisfaction measurement and analysis using six sigma
Available to Purchase
International Journal of Quality & Reliability Management (1995) 12 (3): 9–18.
Published: 01 April 1995
