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Journal Articles

Are customers ready to accept revenue management practices in the restaurant industry?

Reza Etemad-Sajadi

International Journal of Quality & Reliability Management (2018) 35 (4): 846–856.

https://doi.org/10.1108/IJQRM-01-2017-0007

Published: 03 April 2018

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Journal Articles

The influence of a virtual agent on web-users' desire to visit the company: The case of restaurant's web site

Reza Etemad-Sajadi

International Journal of Quality & Reliability Management (2014) 31 (4): 419–434.

https://doi.org/10.1108/IJQRM-05-2013-0077

Published: 01 April 2014

View article titled, The influence of a virtual agent on web-users' desire to visit the company: The case of restaurant's web site

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Journal Articles

The antecedents of consumer satisfaction and loyalty in fast food industry: A cross‐national comparison between Chinese and Swiss consumers

Reza Etemad‐Sajadi, Daniela Rizzuto

International Journal of Quality & Reliability Management (2013) 30 (7): 780–798.

https://doi.org/10.1108/IJQRM-May-2012-0069

Published: 26 July 2013

View article titled, The antecedents of consumer satisfaction and loyalty in fast food industry: A cross‐national comparison between Chinese and Swiss consumers

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