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E-commerce success redefined: integrating information systems and customer empowerment for e-customer engagement

Gomidu Boyagoda, Saduni Malsha Thalagala, Sanjula Lakruwan Pathirana, Shehan Jeewantha, Krishantha Wisenthige

International Journal of Quality & Reliability Management (2026) 43 (5): 1325–1351.

https://doi.org/10.1108/IJQRM-04-2025-0133

Published: 17 March 2026

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