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Taab Ahmad Samad
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Journal Articles
Empirical benchmarking of virtual service centers' service quality: a case of a large telecom service provider in India
Available to Purchase
International Journal of Quality & Reliability Management (2023) 40 (5): 1362–1386.
Published: 12 April 2023
Journal Articles
No fault found: a systematic literature review and future research agenda
Available to Purchase
International Journal of Quality & Reliability Management (2022) 39 (5): 1281–1306.
Published: 20 July 2021
