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Journal Articles

Assessing quality management in China with MBNQA criteria

R.S.M. Lau, Xiande Zhao, Ming Xiao

International Journal of Quality & Reliability Management (2004) 21 (7): 699–713.

https://doi.org/10.1108/02656710410549064

Published: 01 September 2004

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Journal Articles

Modeling repurchase frequency and customer satisfaction for fast food outlets

Agnes K.Y. Law, Y.V. Hui, Xiande Zhao

International Journal of Quality & Reliability Management (2004) 21 (5): 545–563.

https://doi.org/10.1108/02656710410536563

Published: 01 June 2004

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Journal Articles

Quality management initiatives in the banking industry: A meta analysis of Hong Kong and the UK

Eldon Y. Li, Xiande Zhao, Tien‐sheng Lee

International Journal of Quality & Reliability Management (2001) 18 (6): 570–584.

https://doi.org/10.1108/EUM0000000005583

Published: 01 August 2001

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Journal Articles

An application of quality function deployment to improve the quality of teaching

Kokin Lam, Xiande Zhao

International Journal of Quality & Reliability Management (1998) 15 (4): 389–413.

https://doi.org/10.1108/02656719810196351

Published: 01 June 1998

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