...Somayeh Alizadeh; Meena Chavan; Hamin Hamin Purpose – The purpose of this paper is to explore the key aspects of service quality within the outpatient context. The secondary aim is to compare views on quality of health service by Caucasian and non-Caucasian patients in Australia. Design...

...Alan Brown Purpose This paper aims to identify important challenges to sustaining business excellence amongst award‐winning companies in Australia. Design/methodology/approach Companies which had won Australian Business Excellence Awards were chosen as cases for this research since they had...

... enterprises Business performance Australia Past studies have reported that the application of quality management (QM) practices in small to medium‐sized enterprises (SMEs) helps them to sharpen their market focus, use their material and human resources more efficiently and improve their competitive...

..., with a focus on Australia. Max Saunders can be contacted at: maxsaunders@clear.net.nz © Emerald Group Publishing Limited 2008 Business excellence Business improvement Quality management Australia Custodians were asked if they undertook surveys or focus groups to obtain the opinion...

... portfolios and strengthens the links between PPM practices and outcomes. © Emerald Group Publishing Limited 2008 Innovation Product development Australia Although this research focuses primarily on PPM practices, it is recognised that the environment is complex and that successful...

... of consumers in a chain departmental store setting in Victoria, Australia. The model investigates the effect of service quality, trust, and commitment on relationship strength. The model then seeks to explore the impact of relationship strength on attitudinal outcomes such as relationship quality...

...Daniel I. Prajogo; Amrik S. Sohal Addresses the key question of whether there is a link between quality management practices and innovation performance. Presents an empirical case study of a large manufacturing firm in Australia that has been successfully maintaining its competitive advantage...

... it to create stronger linkages between the business plan and quality management activities. © MCB UP Limited 2002 Case studies TQM Sustainable development Australia If quality management (QM) is considered to be a fad in the area of organisation and management (Pascale, 1990; van der...

... with a framework for improving their performance and quality monitoring practices, and highlights areas for future academic research. © MCB UP Limited 2002 Quality management Performance monitoring Outsourcing Contracting out Australia The use of contracting for service delivery is not new...

... a few reputable journals published in Australia serving as outlets for management research. These include: Asia Pacific HRM. Asia Pacific Journal of Human Resources. Asia Pacific Journal of Marketing & Logistics Management. Asia Pacific Journal...

... and Novelli, 1985; Rafaeli, 1985), supports the direct participation link in the second model. © MCB UP Limited 2001 The objective of the study is to examine the effects of employee participation in teams in TQM programs on employee attitudes in Australia and Thailand. Australia and Thailand were...

...Shams‐ur Rahman Recently, a highly credible report suggested that the quality philosophy and quality standards have not effectively reached the core of Australia’s commercial base – 780,000 small and medium enterprises (SMEs). Drawing on this critical finding, this study aims at providing empirical...

... research, numerous factors critical to success are identified. Concludes that there is no single best approach to implementing the TQM philosophy. An approach unique to the needs and culture of the organization must be developed. TQM Barriers Manufacturing Australia TQM has been a popular...

... and organisational performance; however, most of these have focused on larger organisations. This study uses data collected from 62 small business in Australia and uses the Australian Quality Awards framework to determine the link between quality management practices and business performance. © MCB UP Limited...

... method chosen – i.e. choice currently appears to be dictated by customers or perceived market advantage. © MCB UP Limited 1999 Quality Integration Methodology Small‐to‐medium‐sized enterprises Australia Small and medium size enterprises (SMEs) are very important for the economic...

... on the NIES TQM model. All the seven organisations understood the three core principles and the seven imperatives of TQM. © MCB UP Limited 1999 Audit Australia Corporate culture Implementation Organizational change TQM The written case studies were then used to identify and explore...

...Ton van der Wiele; Alan Brown Based on two quality management self‐assessment survey projects conducted in Europe and Australia, the authors compare practices in these parts of the world. The main questions addressed are: why do organisations use self‐assessment?, how do they implement self...

... in logistics. In addition, the association has been one of the leaders in promoting the diffusion of quality practices in Australia. The resulting questionnaire addressed three main areas regarding logistics practices in the firms. The first area was the quality practices implemented by the firm. Specific...

...Morris Abraham; John Crawford; Tom Fisher Fourteen companies who were winners of the Australia Quality Award between 1989 and 1993 were surveyed regarding the dynamics of the change processes, which led to their achievement of the awards. It was hypothesized that the organizations which won...

...Nicholas B. Beaumont; Amrik S. Sohal; Milé Terziovski Presents a comparative analysis of the attitudes to and the use of quality management practices (QMP) in Australia’s manufacturing and service industries. Outlines the survey methodologies, lists questions asked and summarizes responses to them...