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Keywords: Automobile services sector
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Journal Articles
Service quality, customer satisfaction and loyalty in automobile repair services sector
Available to Purchase
International Journal of Quality & Reliability Management (2015) 32 (3): 250–269.
Published: 02 March 2015
... satisfaction and customer loyalty is modelled in this research as reflected in Figure 1 . Nigeria Customer satisfaction Customer loyalty Service quality Automobile services sector Non-western services setting Service quality and its consequences is one of the few topics in services marketing...
