.../methodology/approach The authors employ partial least squares path modeling on blinded scoring data from Baldrige Award applicants. In addition, the authors conduct multi-group analysis to examine whether the hypothesized causal model is universal across different industry sectors. Findings The path...

... papers on lean manufacturing and qualitative analysis of 23 Baldrige award winners (2000-2014) that implemented lean to assess the importance of strategic actions in achieving a sustainable competitive advantage through lean transformation. Findings The authors find that lean transformation yields...

... of the program by the US government. This study, aims to shed further light on this subject by examining the academic research on the financial performance of the Baldrige Award winners. Design/methodology/approach The paper examines academic and professional research on whether the Award adds value to firms...

... Quality Quality management Baldrige Award Ghana Small to medium‐sized enterprises Ghana operates a mixed economic system with the main economic sectors being Agriculture, Services and Industry respectively in terms of size. Since the introduction of the Economic Recovery Program (ERP...

..., history tells that winning a prestigious quality award is not a foolproof measure of success and sustainability. Some examples include: the financial underperformance of more recent Baldrige Award Winners (NIST, 2004); declaration of bankruptcy by the Wallace pipe company – an early Baldrige award winner...

... Publishing Limited 2007 Reliability management Total quality management Quality management Baldrige Award Note: in one study, there may be more than one effect size due to the multiple relationships tested. The effect size represents the strength of relationship between independent...

... and identifying what higher education should be teaching based upon a survey of Baldrige Award winners. Using the findings of Evans study as a baseline, Weinstein et al. (1998) identified an apparent gap between the Baldrige Award winners' perceptions and the current practice in higher education...

...Rudolph Jacob; Christian N. Madu; Charles Tang The Malcolm Baldrige Award was created in 1987 to curtail the US loss of market share to foreign producers and to encourage a focus on management of quality and customer satisfaction. However, since its inception there has been a long‐running...

... the quality movement in China, quality managers and professionals should take a leading role in promoting contemporary, strategic quality management concepts and practices. © Emerald Group Publishing Limited 2004 Baldrige Award Quality management China After China became a member...

... on customer satisfaction and business results. A strong focus on customers and employees, in addition to effective leadership and information management is clearly shown to be essential for organization success. © MCB UP Limited 2001 Baldrige Award Quality management Performance...

... criteria of the Baldrige Award with the conformity requirements of both ISO 9000 and ISO 14000. A SQMS is built upon these criteria and requirements. The core concepts and skeleton of the system are explained, and its applicability is illustrated with reference to an implementation case in an engineering...

... quality planning, human resource development and management, management of process quality, customer focus and satisfaction, and quality and operational results) were investigated; these domains were based on the Baldrige Award criteria. The results identify areas of improvement for both Maquiladora...

...). Communicating the goals and objectives to all employees in the organization is extremely useful in motivating them to rally round and making quality their top priority. Baldrige Award Crosby Deming European Foundation for Quality Management Ishikawa ISO 9000 Reduction of variation, continuous...

... to facilitate internal and external learning in terms of transfer of best practice and ideas. © MCB UP Limited 1996 Awards Baldrige Award European Foundation for Quality Management Quality management Self‐assessment Western Europe Another way of assessing the quality management maturity...

.... This category consists of four items to be compared: © MCB UP Limited 1995 Awards Baldrige Award Deming Europe Quality TQM In order to succeed in today’s more competitive business arena, any business ought to have customer oriented, i.e. quality based marketing,operational...

...‐performance relationship has shown a positive relationship between quality improvement and financial or market share performance. Finds that while substantial improvements in operations performance characteristics among Baldrige Award winners have coincided with the implementation of quality improvement...