... performance remain underexplored, particularly in emerging economy contexts. Prior studies have predominantly examined the direct relationship between top management support and business performance, overlooking the underlying pathways through which this relationship operates. Addressing this gap, this study...

...Gemechu Hotessa Warie; Elfneh Udessa Bariso; Admassu Tesso Huluka Purpose This study aimed to analyze top management commitment to business performance in the context of coffee processing firms in Guji Zone, Ethiopia. Design/methodology/approach The study was conducted on coffee processing...

...Mandeep Kaur; Kanwarpreet Singh; Doordarshi Singh Purpose The purpose of this paper is to develop an insight into the prevalent quality and supply chain practices adopted in the contemporary Indian manufacturing industry, and compare business performance measurements between transfusion of total...

...Rahul Kumar; Kanwarpreet Singh; Sanjiv Kumar Jain Purpose The purpose of this paper is to examine the contribution of agile manufacturing (AM) initiatives in the Indian manufacturing industry and their influence on the business performance enhancement. Design/methodology/approach A survey...

... and business performance in food and pharmaceutical industries. Design/methodology/approach A total of 116 survey responses of prominent food and pharmaceutical firms are used to fulfil the aim of this study. The principal component analysis (PCA) method was applied to classify quality tools into a finite...

...Manjot Singh Bhatia; Anjali Awasthi Purpose The purpose of this paper is to examine the relationship between implementation of quality management systems (QMS) and business performance, through mediating factors (operating performance, information quality, product quality, design performance...

... 9001 certified Greek manufacturing firms is used for this purpose. Findings – According to the study findings, ISO 9001 effectiveness directly contributes to product quality and operational performance. Although it has no direct impact on manufacturing firms’ business performance, it has...

... modest improvements in business performance. So, there is not a “one size fits all” approach to LSS implementation especially when it comes to SMEs (Burton, 2010). Sony and Naik (2012) support these findings and suggest in their study of Six Sigma implementation in Indian manufacturing companies...

...Amjad A. Abu‐El Samen; Mamoun N. Akroush; Bayan N. Abu‐Lail Purpose The purpose of this paper is to reveal and compare the SERVQUAL dimensions from the customers' and the managers' perspectives, and to examine their effect on customer satisfaction and business performance, respectively...

...Shwu‐Ing Wu; Jui‐Ho Chen Purpose The purpose of this paper is to determine whether passing ISO accreditation can effectively enhance business performance, and further to explore the major contributions of ISO accreditation for companies. Although there are some current debates on the effectiveness...

... support the conceptual model, demonstrating strong association between lean production, product quality performance, and business performance. The structural equation modelling (SEM) results reveal that “reduced setup time” appears to be of primary importance in the linkage between lean production...

..., and to research their role in improving business performance in the banking sector of the service industry. Design/methodology/approach The paper surveyed retail banking firms for this study, and used path analysis and structure equation modeling (SEM) to develop the study model. This model was tested...

...Milena Alič; Borut Rusjan Purpose The purpose of this paper is to investigate how the internal audit can contribute to an improvement in business performance. The goal is to develop a theoretical model of the integration of quality management systems (QMS) and an internal audit within a broader...

... simultaneously with total productive maintenance (TPM), so that small‐to‐medium organizations may resist adopting this methodology due to economies of scale. © Emerald Group Publishing Limited 2010 Operations management Quality management Business performance Osada (1991) refers to 5S...

... required respondents to: © Emerald Group Publishing Limited 2009 Total quality management Performance management Small to medium‐sized enterprises Business performance Australia Past studies have reported that the application of quality management (QM) practices in small to medium...

... Business performance The importance of quality for company's performance and success on the market is widely recognized in business literature and practice (Crosby, 1986 ; Deming, 1986 ; Juran, 1992). Numerous approaches to management of quality were suggested, in order to help companies improve...

...Qin Su; Zhao Li; Su‐Xian Zhang; Yuan‐Yuan Liu; Ji‐Xiang Dang Purpose This paper seeks to examine the way quality management practices (QMPs) impact quality outcome, R&D process, and business performance, using investigation data from Chinese firms. The possible moderating effects of industrial...

... to be ISO 9000 certified, whether this brings about better business performance is still an open question (Avery, 1994 ; Sneddon, 1998). Indeed, a wealth of literature exists, which argues for and against the use and practice of such certification instruments (Ebrahimpour et al., 1997 ; Ferguson...

... the window that operators and tradesmen use to report, log on and log off jobs. As it can be seen in Figure 6 , the window displays the pending jobs with no tradesmen allocated to them (the list on top) and those that already have one (the list on the bottom). Competitive strategy Business performance...