.... Design/methodology/approach The authors adopted a qualitative methodology based on a multiple case study. The exploratory research included six Brazilian and five Portuguese companies from the medical devices sector, whose risk-management approaches were described and analyzed through semi-structured...

... study. Motivated by the research gaps and opportunities presented in the literature, the aim of this paper is analyzing the impact of IMS on sustainability (based on the TBL concept), using multiple case studies in different sectors, i.e. an electric power distributor; an environmental consultant...

... by showcasing four case studies from four different public sector settings: higher education, police service, public hospital and local government. Findings LSS methodology can be embraced by all public sector organizations to create efficient and effective processes to provide enhanced customer experience...

... research methodology, analyzing in-depth case studies. L&S projects at different organizational levels have been selected from the same hospital. Following a research protocol, data have been collected through semi-structured interviews and they have been triangulated studying reports and archival...

... of quality management system implementation and certification on companies' performance. Design/methodology/approach This paper describes the results obtained from studying the economic impact of quality management systems, based on the adoption of a case study methodology. The authors' goal...

... and effectiveness of the integration process. Design/methodology/approach A case study methodology has supported this research. Three case studies were conducted on Portuguese companies that have an integrated quality, environmental and safety management system. Findings If the companies' strategy...

... contributes to integrating the domains of quality management and knowledge management research. The findings demonstrate the potential mediating effect of a Six Sigma knowledge‐creating system. Research limitations/implications This study is limited in its research methodology, and the case studies...

.../approach The purpose is fulfilled through the following steps: firstly, a literature review on information quality in manufacturing planning and control processes is conducted and the dimensions for describing information quality deficiencies are identified and defined, secondly, three case studies...

... on identifying factors which have negatively or positively influenced the effects of the quality management system (QMS). Design/methodology/approach Three case studies of small organisations were examined. The methodological approach was based on Porras and Robertson's model. The data collection methods...

... for the future of TQM involved a panoptic literature review and an inductive grounded theory approach using multiple case studies. Overall, the research indicates that both the mechanistic and organismic aspects of TQM will continue into the future, along with the continual representative development...

... are dominating over objective evaluation in the process of quality control decisions. A few case studies which have been conducted, and one that has been briefly reported here, also support this conclusion. The methodology of the study has three folds: literature review, survey in SMIs and case studies. ©...

... the parallels and contrasts evident in these cases with the techniques of hoshin kanri (also known as policy deployment). The paper then briefly describes a case study of the application of a comprehensive QFD‐based methodology. Leveraging these insights, the paper seeks to address the future direction...

... it to create stronger linkages between the business plan and quality management activities. © MCB UP Limited 2002 Case studies TQM Sustainable development Australia If quality management (QM) is considered to be a fad in the area of organisation and management (Pascale, 1990; van der...

...Sha’ri Mohd. Yusof; Elaine Aspinwall Describes the methodology and findings of four industrial case studies conducted on the implementation of TQM in automotive small and medium‐sized enterprises (SMEs). Interviews were conducted to answer key issues which were felt to be crucial to this study...

...Mark Goh Quality circles (QCs) remain viable and continue to operate effectively. This paper traces the QC journey of the Singapore Housing Development Board, providing a historical perspective to the development of a QC for a large Asian state‐owned organisation. The inductive case study method...

.... The theory underlying the transition from ISO 9000 to TQM is then empirically tested within a case study. © MCB UP Limited 2000 TQM ISO 9000 Project management Case studies The move towards total quality management (TQM) is usually undertaken as a company‐wide initiative...

...S. Thomas Foster Reports the results of a case study which undertook to examine the relationship between conformance and quality‐related costs. The controversial Lundvall‐Juran economic quality level (EQL) model has been criticized by various authors due to its acceptance of imperfect quality...

...Amrik Sohal; Alan Simon; Edmund Lu Provides two practical examples of Australian quality management studies which have used generative and case study methodologies. Used the generative research strategy to study the quality management practices in the Australian business service industry and finds...

... to the low reported failure costs (some 2 per cent of sales turnover). However, a comparison of time sheets with other documentation shows that quality cost information was not collected from all departments therefore the failure cost was not truly represented. © MCB UP Limited 1995 Case studies...

... of successful TQM companies, it appears that in the UK monetary awards, however small, seem more effective in encouraging improvement than pure recognition within the company[ 15 ]. © MCB UP Limited 1995 Case studies Colt International Quality Teamwork TQM Current theory indicates...