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Journal Articles

An exploratory study of business excellence implementation in the United Arab Emirates (UAE) public sector: Management and employee perceptions

Rodney McAdam, William Keogh, Adil Ahmed El Tigani, Paul Gardiner

International Journal of Quality & Reliability Management (2013) 30 (4): 426–445.

https://doi.org/10.1108/02656711311308402

Published: 12 April 2013

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Journal Articles

Customer‐orientated Six Sigma in call centre performance measurement

Rodney McAdam, John Davies, Bill Keogh, Anthony Finnegan

International Journal of Quality & Reliability Management (2009) 26 (6): 516–545.

https://doi.org/10.1108/02656710910966110

Published: 26 June 2009

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Journal Articles

TQM and CSR nexus

Abby Ghobadian, David Gallear, Michael Hopkins

International Journal of Quality & Reliability Management (2007) 24 (7): 704–721.

https://doi.org/10.1108/02656710710774683

Published: 07 August 2007

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Journal Articles

CSR performance: driven by TQM implementation, size, sector?

Andrew Robson, Ed Mitchell

International Journal of Quality & Reliability Management (2007) 24 (7): 722–737.

https://doi.org/10.1108/02656710710774692

Published: 07 August 2007

View article titled, CSR performance: driven by TQM implementation, size, sector?

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Journal Articles

A critical look on quality through CSR lenses: Key challenges stemming from the development of ISO 26000

Pavel Castka, Michaela A. Balzarova

International Journal of Quality & Reliability Management (2007) 24 (7): 738–752.

https://doi.org/10.1108/02656710710774700

Published: 07 August 2007

View article titled, A critical look on quality through CSR lenses: Key challenges stemming from the development of ISO 26000

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Journal Articles

Corporate governance as a critical element for driving excellence in corporate social responsibility

Arash Shahin, Mohamed Zairi

International Journal of Quality & Reliability Management (2007) 24 (7): 753–770.

https://doi.org/10.1108/02656710710774719

Published: 07 August 2007

View article titled, Corporate governance as a critical element for driving excellence in corporate social responsibility

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Journal Articles

Towards a third generation of quality management: Searching for a theoretical re‐conceptualisation of contemporary organisations based on the notions of stakeholders and transactivity

David Foster, Jan Jonker

International Journal of Quality & Reliability Management (2007) 24 (7): 683–703.

https://doi.org/10.1108/02656710710774674

Published: 07 August 2007

View article titled, Towards a third generation of quality management: Searching for a theoretical re‐conceptualisation of contemporary organisations based on the notions of stakeholders and transactivity

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Journal Articles

From quality management to socially responsible organisations: the case for CSR

Shirley‐Ann Hazlett, Rodney McAdam, Lisa Murray

International Journal of Quality & Reliability Management (2007) 24 (7): 669–682.

https://doi.org/10.1108/02656710710774665

Published: 07 August 2007

View article titled, From quality management to socially responsible organisations: the case for CSR

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Journal Articles

Legitimising quality principles through critical incidents in organisational development

Rodney McAdam, Shirley‐Ann Hazlett, Joan Henderson

International Journal of Quality & Reliability Management (2006) 23 (1): 27–41.

https://doi.org/10.1108/02656710610637532

Published: 01 January 2006

View article titled, Legitimising quality principles through critical incidents in organisational development

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Journal Articles

An empirical analysis of lead benchmarking and performance measurement: Guidance for qualitative research

Karen Anderson, Rodney McAdam

International Journal of Quality & Reliability Management (2005) 22 (4): 354–375.

https://doi.org/10.1108/02656710510591200

Published: 01 May 2005

View article titled, An empirical analysis of lead benchmarking and performance measurement: Guidance for qualitative research

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Journal Articles

Influencing the future of TQM: internal and external driving factors

Rodney McAdam, Joan Henderson

International Journal of Quality & Reliability Management (2004) 21 (1): 51–71.

https://doi.org/10.1108/02656710410511696

Published: 01 January 2004

View article titled, Influencing the future of TQM: internal and external driving factors

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Journal Articles

Adopting a learning‐based approach to improve internal communications: A large utility experience

Joan Henderson, Rodney McAdam

International Journal of Quality & Reliability Management (2003) 20 (7): 774–794.

https://doi.org/10.1108/02656710310491212

Published: 01 October 2003

View article titled, Adopting a learning‐based approach to improve internal communications: A large utility experience

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Journal Articles

The strategic “pull” and operational “push” of total quality management in UK regional electricity service companies

Rodney McAdam, John McLean, Joan Henderson

International Journal of Quality & Reliability Management (2003) 20 (4): 436–457.

https://doi.org/10.1108/02656710310468588

Published: 01 June 2003

View article titled, The strategic “pull” and operational “push” of total quality management in UK regional electricity service companies

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Journal Articles

A grounded multi‐model framework for TQM dynamics

Denis Leonard, Renee Reid, Rodney McAdam

International Journal of Quality & Reliability Management (2002) 19 (6): 710–736.

https://doi.org/10.1108/02656710210429582

Published: 01 September 2002

View article titled, A grounded multi‐model framework for TQM dynamics

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Journal Articles

Sustaining quality in the UK public sector: Quality measurement frameworks

Rodney McAdam, Renee Reid, Robbie Saulters

International Journal of Quality & Reliability Management (2002) 19 (5): 581–595.

https://doi.org/10.1108/02656710210427548

Published: 01 August 2002

View article titled, Sustaining quality in the UK public sector: Quality measurement frameworks

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Journal Articles

Grounded theory methodology and practitioner reflexivity in TQM research

Denis Leonard, Rodney McAdam

International Journal of Quality & Reliability Management (2001) 18 (2): 180–194.

https://doi.org/10.1108/02656710110377301

Published: 01 March 2001

View article titled, Grounded theory methodology and practitioner reflexivity in TQM research

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Journal Articles

Managing quality in project‐based emerging network organisations

Joan Henderson, Rodney McAdam

International Journal of Quality & Reliability Management (2000) 17 (4-5): 364–376.

https://doi.org/10.1108/02656710010298391

Published: 01 June 2000

View article titled, Managing quality in project‐based emerging network organisations

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Journal Articles

Quality models in an SME context: A critical perspective using a grounded approach

Rodney McAdam

International Journal of Quality & Reliability Management (2000) 17 (3): 305–323.

https://doi.org/10.1108/02656710010306166

Published: 01 April 2000

View article titled, Quality models in an SME context: A critical perspective using a grounded approach

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An exploratory study of business excellence implementation in the United Arab Emirates (UAE) public sector: Management and employee perceptions

Customer‐orientated Six Sigma in call centre performance measurement

TQM and CSR nexus

CSR performance: driven by TQM implementation, size, sector?

A critical look on quality through CSR lenses: Key challenges stemming from the development of ISO 26000

Corporate governance as a critical element for driving excellence in corporate social responsibility

Towards a third generation of quality management: Searching for a theoretical re‐conceptualisation of contemporary organisations based on the notions of stakeholders and transactivity

From quality management to socially responsible organisations: the case for CSR

Legitimising quality principles through critical incidents in organisational development

An empirical analysis of lead benchmarking and performance measurement: Guidance for qualitative research

Influencing the future of TQM: internal and external driving factors

Adopting a learning‐based approach to improve internal communications: A large utility experience

The strategic “pull” and operational “push” of total quality management in UK regional electricity service companies

A grounded multi‐model framework for TQM dynamics

Sustaining quality in the UK public sector: Quality measurement frameworks

Grounded theory methodology and practitioner reflexivity in TQM research

Managing quality in project‐based emerging network organisations

Quality models in an SME context: A critical perspective using a grounded approach

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