... in ELECTRE TRI, it is considered the existence of the conflicting criteria. For further details on the algorithm and concepts of this method see Yu (1992) , Roy and Bouyssou (1993) and Roy (1996) . © Emerald Group Publishing Limited 2014 SERVPERF Customer satisfaction Competitive...

... of a sustainable competitive advantage. In addition, soft TQM has a higher impact than hard TQM on competitive strategy formulation and on performance. Research limitations/implications The model developed and tested can be enriching to the TQM, strategic management, and quality management fields. Future...

... Quality costs Managers Jordan Quality management Competitive strategy At this point it was clear that Item CMC1 is a problematic item. Therefore, a decision was made to drop this item and re‐perform the factor analysis on the remaining 22 items. The remaining 22 items of the PQC scale...

... Quality management Competitive strategy Organizational performance Although TQM has become a part of business thinking and a popular strategy in many organisations in the developed countries (Powell, 1995), a number of empirical studies that examined the relationship between quality management...

...Joo Y. Jung; Yong Jian Wang; Sibin Wu Purpose The purpose of this paper is to explore the relationship between competitive strategy, total quality management (TQM), and continuous improvement of international project management (CIIPM). Design/methodology/approach Based on a literature review...

... implications The study stresses upon the need for improving the synergy between maintenance function and other organizational quality improvement initiatives in the organizations, to establish maintenance as a competitive strategy for meeting the challenges of highly competitive environments. Originality...

... the window that operators and tradesmen use to report, log on and log off jobs. As it can be seen in Figure 6 , the window displays the pending jobs with no tradesmen allocated to them (the list on top) and those that already have one (the list on the bottom). Competitive strategy Business performance...

...Rose Sebastianelli; Nabil Tamimi Uses survey results from a national sample of quality managers to examine the relationship between how a firm defines quality and what product quality dimensions it considers important to its competitive strategy. Garvin proposed a well‐known framework for thinking...

... observations, in‐depth interviews, company publications, and questionnaire responses on the three issues identified above. Commitment Competitive strategy ISO 9000 Management Quality ISO 9000 registration is rapidly becoming a “licence to compete” worldwide[ 6 , 7 ]. At the end of 1992, fewer...

... of the possibility of quality improvement based on these factors? To find out, we developed a questionnaire to collect data from manufacturing, distribution and service organizations, and performed a statistical regression analysis of the survey results. © MCB UP Limited 1996 Competitive strategy...

... is illustrated for several diverse multinational organizations such as: Philips[ 56 ]; Xerox, Inc.[ 19 ], and Dow‐Corning Pty Ltd[ 57 ]. The literature review uncovered four distinctive ways that management can support TQM implementation: © MCB UP Limited 1995 Competitive strategy Cost improvement...

...‐defects” have been developed and applied in order to improve the quality of products and processes. Here, a concept, operator self‐inspection (OSI), based on the integration of quality assurance responsibilities into individual workers′ jobs is advocated. © MCB UP Limited 1989 COMPETITIVE...